Frequently Asked Questions

Everything you need to know about your Nutridome shopping experience.

Are Nutridome products tested on animals?

No, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we prioritize working with suppliers who share our cruelty-free values.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery's progress in real-time.

Are your products suitable for sensitive skin?

Many of our products are formulated specifically for sensitive skin. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.